Setup is easy…
A short set of instructions will be emailed to you. But briefly stated the setup process involves downloading a 372MB iso file and using it to create a boot device which can be either a CD or USB stick. Then just start up your computer with the boot device you’ve created. That’s all you need to do, the rest of the setup work is all automated. After the boot process finishes a secure remote connection is made to your computer allowing remote data recovery operations to begin. We’ll keep in touch via online chat, email, or phone as the data recovery work proceeds.
For cases involving NAS device recovery it’s required that the RAID member drives be extracted from the NAS enclosure and then connected to the SATA ports on the system board of a standard size desktop computer. It’s not difficult to do and again full instructions will be provided to you.
One question clients often ask is how to uninstall after the recovery work is finished. Simply eject the CD or disconnect the USB stick from your computer and then power off. When you next start your computer it will boot up into your normal operating system. -Stephen Haran